Contact Center Transformation Consulting Manager – Amazon Connect | Manila

As a Contact Center Transformation Consulting Manager – Amazon Connect, you will lead the design, development, and implementation of cloud contact center solutions for clients. You will engage with senior stakeholders, architect scalable environments, and drive innovation while managing project delivery and developing talent.

Requirements

• Proven expertise in Amazon Connect, AWS cloud services, and CCaaS architectures
• Strong techno-functional background in contact center technologies (IVR, ACD, routing, omnichannel)
• Hands-on understanding of integration frameworks (Salesforce, ServiceNow, bot platforms, APIs)
• Excellent program management and people leadership skills

Benefits

• Opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals
• Personalized training modules to develop strategy & consulting acumen
• Opportunity to thrive in a culture committed to accelerate equality for all