Contact Center Transformation Consulting Manager - Amazon Connect | Manila

As a Contact Center Transformation Consulting Manager, you will lead the end-to-end design, development, and implementation of cloud contact center solutions built on Amazon Connect and complementary AWS services. You will work closely with clients to lead solution workshops, define business cases, and articulate transformation roadmaps.

Requirements

• 10-15 years of experience in a consulting role
• Proven expertise in Amazon Connect, AWS cloud services, and CCaaS architectures
• Strong techno-functional background in contact center technologies and hands-on understanding of integration frameworks

Benefits

• An opportunity to work on transformative projects with key G2000 clients
• Potential to co-create with leaders in strategy, industry experts, and business intelligence professionals
• Personalized training modules to develop strategy and consulting acumen
• Opportunity to thrive in a culture committed to accelerate equality for all
• Open for cross-country relocation