Contact Center Transformation Consulting Analyst - Amazon Connect | Manila
Tasq Staffing Solutions, Inc.Manila, Philippines
Posted March 9, 2026
Full Time
About the Company
Transformative projects with key G2000 clients, commitment to accelerate equality for all, and opportunities for growth and development.
Job Description
As a Contact Center Transformation Consulting Analyst, you will work closely with clients to design, build, and implement initiatives that enhance business performance, with a focus on Amazon Connect-based contact center solutions.
Requirements
- 2-9 years of experience as an Analyst/Consultant
- Strong understanding of AWS Cloud services relevant to contact center solutions
- Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities
- Foundational knowledge of cloud security, networking, and identity management principles
- Strong analytical, problem-solving, and client-facing consulting skills
Benefits
- Opportunity to work on transformative projects with key G2000 clients
- Potential to Co-create with leaders in strategy, industry experts, and business intelligence professionals
- Personalized training modules to develop strategy & consulting acumen
- Opportunity to thrive in a culture committed to accelerate equality for all
- Open for cross-country relocation
