Contact Center Transformation Consulting Analyst – Amazon Connect | Manila
TASQ Staffing SolutionsManila, Philippines
Posted February 23, 2026
Full Time
About the Company
TASQ Staffing Solutions leverages more than 70 years of collective expertise to deliver tailored talent acquisition services for businesses of all sizes, from startups to Fortune 500 firms. The company’s seasoned team specializes in rapidly identifying and placing high‑quality candidates across a wide range of industries, ensuring client needs are met with precision and speed. TASQ’s commitment to speed and quality is backed by a proven track record of successful placements, making it a trusted partner for organizations seeking to hire the best talent efficiently. Its flexible, scalable staffing solutions adapt to both short‑term and long‑term workforce demands, positioning TASQ as a distinctive leader in the staffing market.
Job Description
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Requirements
- 2-9 years of experience as an Analyst / Consultant
- Hands-on experience designing, configuring, and implementing Amazon Connect solutions
- Strong understanding of AWS Cloud services relevant to contact center solutions
- Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities
- Experience integrating Amazon Connect with CRM or ITSM platforms via APIs or middleware
- Foundational knowledge of cloud security, networking, and identity management principles
- Strong analytical, problem-solving, and client-facing consulting skills
Benefits
- An opportunity to work on transformative projects with key G2000 clients
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals
- Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional
- Personalized training modules to develop your strategy & consulting acumen
- Opportunity to thrive in a culture that is committed to accelerate equality for all
