Drive the collection process of receivables across multiple sources, negotiate payment schedules, and provide efficient customer service.
Requirements
- Correspond with multiple sources to negotiate payment schedules
- Keep track of the portfolio for specific buckets and control delinquency
- Provide efficient customer service regarding collection issues
- Monitor and maintain customer account details
- Ensure customer files are updated
- Trace defaulters and assets
- Identify defaulting accounts and investigate reasons for default
- Enlist the efforts of sales and senior management to accelerate the collection process