Drive collection process of receivables, negotiate payment schedules, provide customer service, and maintain customer account details.
Requirements
- Correspond with multiple sources to negotiate payment schedules
- Keep track of portfolio and control delinquency
- Provide efficient customer service and process account adjustments
- Monitor and maintain customer account details
- Ensure customer files are updated
- Trace defaulters and assets
- Identify defaulting accounts and investigate reasons for default
- Enlist efforts of sales and senior management to accelerate collection process
- Ensure compliance to all Audit / regulatory bodies