Host

The Host/Hostess is the first and last impression for guests, maintaining exceptional hospitality and exceeding their expectations. The role requires proactive communication, customer service, and the ability to manage tables and orders accurately. This position is critical to the guest experience.

Requirements

• Maintain proper grooming and uniform standards
• Greet guests with a genuine welcome and making a fantastic first impression
• Deliver genuine hospitality and create emotional connections with guests
• Communicate effectively with guests and team members
• Answer the telephones and manage table reservations accurately
• Handle guest complaints professionally
• Maintain cleanliness and sanitation
• Follow up with guests about their dining experience
• Perform all opening, running, and closing duties accurately