Customer Service Executive
TD SYNNEXLisbon, Portugal • Portugal
Posted April 1, 2026
Full Time
About the Company
TD SYNNEX values diversity, equity and inclusion, and is a great place to work.
Job Description
Provide industry leading customer service through accurate and timely processing of returns and delivery queries, act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.
Requirements
- Investigate, advise and resolve after sales queries, specifically around returns and delivery issues
- Own, respond to and ensure progression of queries within service level agreements
- Adhere to company policy and procedures in relation to return and delivery related queries
- Improve query, delivery and returns efficiencies and minimize losses due to product returns and credit notes
- Highlight and help to address root cause issues relating to after sales management queries
- Promote the use of TD SYNNEX’s E Business customer service tools
- Support other team members to achieve goals and maintain a strong team work ethos
- Support the business by following all company policies and procedures and working to the TD SYNNEX shared values
- Perform ad hoc duties as required from time to time
Benefits
- Elective Benefits
- Grow Your Career
- Elevate Your Personal Well-Being
- Diversity, Equity & Inclusion
- Make the Most of our Global Organization
- Connect with Your Community