Provides leadership and support to the team that delivers process excellence in the daily customer interface activities including new and existing customers with the best possible service.
Requirements
- Supervises the day-to-day operations of assigned team
- Ensures effective process utilization, quote, receive orders, order entry, purchase, invoice, track orders and expediting
- Provides team leadership and support to explore, identify and implement new or revised processes and tools required to ensure successful execution of required activities
- Resolves complex escalated issues raised from the team activities and/or specific customer process requirements issues
- Applies excellent process knowledge to audits to ensure compliance with all legal and internal financial controls requirements
- Reviews and analyzes operational metrics and identifies areas where additional opportunities exist to improve operational service levels
- Conducts and/or provides appropriate training and operational direction to team members to effectively perform the required defined processes
- Manages order management process and ensure process is verified and audited for compliance
- Perform backlog management to ensure accurate order placement, ship-dates, installations, etc.
- Responsible for the roll-out of any new process and procedures to their assigned team
- Handles customer complaints and customer satisfaction issues elevating issues as needed
- Establishes performance metrics and provides performance appraisal and employee development planning with team members
- Is responsible for a variety of staff activities that include but are not limited to: assessing/assigning work; providing coaching and training, making hiring, monetary, disciplinary, and termination recommendations or conducting other required supervisory actions as needed
- Applies process knowledge to audits to ensure compliance with all legal and internal financial controls requirements
- May participates in operations and customer business reviews
- Serves as a mentor to staff across all process areas
Benefits
- Elective Benefits
- Grow Your Career
- Elevate Your Personal Well-Being
- Diversity, Equity & Inclusion
- Make the Most of our Global Organization
- Connect with Your Community
