Customer Experience Associate

Role Overview

Work as a Customer Experience Associate in a Personal & Commercial Banking branch, creating an exceptional customer experience and contributing to the ongoing improvement of the overall branch customer experience. This role requires established customer service skills and a broad knowledge of basic products. The ideal candidate will be able to identify customer needs, determine solutions, and open limited products and services. They will also support business objectives, promote products, and understand operating policies and procedures.

What You Will Do

Complete a range of financial transactions, assist with responding and resolving customer concerns, identify customer needs, and open limited products and services. The role also involves supporting business objectives, promoting products, and understanding operating policies and procedures.

Why It Might Be a Fit

This role is a great fit for individuals who enjoy working with customers, have excellent communication skills, and are able to work in a team environment. The ideal candidate will be able to adapt to changing situations, prioritize tasks, and maintain a high level of accuracy and efficiency.

Requirements

• High School diploma
• 1+ years of relevant experience
• Post-Secondary or Undergraduate degree (in related field) preferred

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs