Representative - Member Service

The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions. Responsible for deepening relationships and driving REAL Service, Service Associates educate Members on digital solutions and identify opportunities to refer needed products and services through conversation.

Requirements

• High School Diploma or equivalent mix of education and experience
• Previous experience in cash handling, banking, customer service or hospitality
• Strong interpersonal communication skills
• Ability to work with numbers and names in a fast-paced environment
• Ability to troubleshoot and resolve Member and internal inquiries
• Availability to work with the Credit Union's core business hours
• Ability to use technology, including smartphones, tablets, PCs and online banking/mobile banking

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off