Inside Sales Associate/ Customer Service

Responsible for day-to-day management of customer orders and RMAs, facilitating sales related activities and providing superior customer service to Tier 1 customers. Develop close relationships with customers to understand their unique needs and find creative solutions to their problems.

Requirements

• Review customer orders and RMA requests to ensure accuracy of information and compliance with ISO requirements and terms and conditions of sale
• Work closely with customers and/or reps to make changes to orders when needed
• Enter new customers in ERP system and obtain required documents for credit approval and setup
• Continuously review backlog reports for sales orders and RMAs to ensure orders are picking and shipping on time and notify customers of shipping delays
• Participate in call group and assist with nontechnical inquiries
• Support Regional Sales Managers and Rep firm’s requests for information, reports, etc.

Benefits

• Healthcare benefits
• 401(k) with match
• Paid time off (PTO)
• Educational assistance
• Recognition plans
• Service awards
• Performance-based awards