CUSTOMER SERVICE ASSOCIATE IV

Customer Service Associate IV responsible for central point of contact for all daily operational requirements, customer relationship & satisfaction, order management, delivery management, billing management, service delivery process execution, interfaces, and build service culture. Graduate degree and 2-5 years of experience required. Must have skills in SAP SD Order management / Backlog management.

Requirements

• Customer Relationship & Satisfaction
• Order management (OTC cycle)
• Delivery Management
• Billing Management
• Manage Service Delivery Process / Execution
• Manage Interfaces & Build Service Culture

Benefits

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group