CUSTOMER SERVICE ASSOCIATE IV

The Customer Service Associate IV is a central point of contact for all daily operational requirements from inquiry and pre-orders needs through all post-order activities. This position involves customer relationship and satisfaction, order management, delivery management, billing management, and service delivery process execution.

Requirements

• Customer Relationship & Satisfaction
• Order management (OTC cycle)
• Delivery Management
• Billing Management
• Manage Service Delivery Process / Execution
• Manage Interfaces & Build Service Culture

Benefits

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group