Tier 2 Support Tech

TechGen and Aligned Technology Solutions have merged to form Teal, a premier IT services company that assists small- to medium-sized organizations in strategically leveraging their technology. Teal is looking for a Tier 2 Support Tech to help carry out its vision of exceptional client service by setting up and maintaining computer systems, troubleshooting issues, and ensuring optimal performance, security, and efficiency.

Requirements

• Configuring and maintaining networked computers, including hardware, system software, applications, and other critical systems.
• Ensuring data is stored securely and backed up regularly.
• Implementing, diagnosing and resolving hardware, software, networking, and system issues.
• Using AI-based productivity and documentation tools to enhance ticket quality, optimize troubleshooting workflows, and support operational efficiency across service teams.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Resolve escalated issues from the Help Desk team and provide technical mentorship.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Maintain professional appearance and conduct at all times.
• Adheres to company work practices.
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.
• Documents work processes as required.
• Performs other duties as assigned.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
• Ongoing professional development and training opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cutting-edge technologies and gain hands-on experience.