IT Operations Engineer

Role Overview

This hands-on IT Operations role delivers reliable day-to-day support, maintains end-user technology standards, supports joiner/mover/leaver processes, and contributes to operational improvements across the IT Operations team.

What You Will Do

Provide day-to-day hands-on IT support for Team17 employees, support incident and service reviews, maintain operational processes and support documentation, and work collaboratively with colleagues across IT Operations and wider Group IT.

Why It Might Be a Fit

Ideal for an experienced IT Support Engineer or IT Operations Engineer seeking to broaden their operational experience in a dynamic environment.

Requirements

• Experience in IT operations, service delivery, or hands-on IT support
• Experience using IT Service Management platforms, such as Jira Service Management
• Hands-on experience supporting corporate IT environments, including end-user devices, identity, SaaS platforms, workplace technology, PC and Mac environments, device standards, builds, and rollout activity
• Experience supporting Microsoft 365, Entra ID, and Intune or similar endpoint/device management tools
• Experience supporting Windows and Mac environments
• Strong communication skills and the ability to work effectively with technical and non-technical stakeholders
• Ability to prioritise workload, manage tickets, and escalate issues appropriately
• Good documentation and knowledge-sharing skills