Service Advisor

Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing skill in documentation and communication to manage work orders and facilitate the proper and timely repair of customer's equipment.

Requirements

• Compete inspections of customer equipment, document information, and use inspection sheet to document thorough information about the vehicle’s service needs.
• Understand the work that needs to be done to the vehicle and address specific customer concerns.
• Communicate with customer throughout the repair and payment process to create an overall positive experience for our customer.
• Use the dealer management system to open and manage work orders and ensure efficient work flow and completion of work orders.
• Answer phones and greet customers with professional and welcoming tone. Provide top notch customer service to all customers (by phone, in person, email, etc).
• Keep track of status of all trucks in the shop and provide customers with updates according to their preferred method of communication.

Benefits

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick