Service Assurance Analyst
Tech Providers, IncAtlanta, Georgia, United States
Posted March 8, 2017
Full Time
About the Company
Tech Providers, Inc., established in 1998, specializes in connecting employers with hard-to-find IT, engineering, finance, and accounting professionals. With offices in Birmingham, Atlanta, and Charlotte, TPI leverages a nationwide talent network to match career goals with job opportunities. The company's key value proposition is providing detailed information about positions and corporate cultures to help candidates make informed decisions.
Job Description
Responsible for monitoring and triage of IT Operations infrastructure, applications, & services within the operations production environment.
Requirements
- BS/BA or Associates degree in related discipline
- Experience in voice technology support
- Experience in call center technology
- Familiarity and background in troubleshooting complex voice & data systems