Technical Assent is seeking a Lead Service Designer to guide service design engagements supporting federal agencies. This role leads the design of end-to-end service experiences that span digital systems, physical environments, policies, and operational processes.
Requirements
- Lead Service Design Strategy
- Develop service blueprints, journey maps, ecosystem maps, and experience strategies that guide service transformation initiatives.
- Translate research insights into actionable service concepts and implementation-ready recommendations.
- Advise federal stakeholders on customer experience strategy and service transformation initiatives.
- Create client-ready deliverables from conception to presentation
- Elevate risks to Company Leadership
- Guide human-centered research activities including interviews, contextual inquiry, workshops, surveys, and usability testing.
- Synthesize qualitative and quantitative insights to identify service gaps and opportunities.
- Leverage AI-enabled tools to accelerate research synthesis, insight generation, and concept development.
- Facilitate cross-functional workshops, design sprints, and co-creation sessions with federal stakeholders and end users.
- Build alignment across policy, operational, and technical stakeholders.
- Communicate design insights and recommendations through compelling storytelling and presentations.
- Deliver and Implement Service Improvements
- Collaborate with product managers, engineers, and program teams to translate service concepts into deliverable improvements.
- Support the development of prototypes and concept tests to validate service changes.
- Define experience metrics and service performance measures to evaluate outcomes.
- Mentor service designers and associate designers.
- Contribute to the growth of Technical Assent’s service design practice, methodologies, and tools.
Benefits
- Flexible PTO
- Healthcare coverage (medical, dental, vision)
- FSA and HSA
- Short and long-term disability
- 401(k) with employer contributions, training and wellness allowances, and commuter benefits
