Customer Experience Coordinator
Techo-BlocLongueuil, Quebec, Canada
Posted May 29, 2026
62500 - 72500 USD
Full Time
About the Company
Techo-Bloc, established over three decades ago, is a leading manufacturer of innovative paving stone products for outdoor landscapes. Specializing in unique pavers, garden walls, flooring slabs, steps, fire pits, and more, Techo-Bloc stands out with its commitment to creativity and excellence. With a distribution network spanning over 700 stores across the USA and Canada, and an experienced team of over 600 employees, Techo-Bloc continues to redefine outdoor design standards.
Job Description
Customer Experience Coordinator responsible for coordinating day-to-day customer requests, managing support cases, and ensuring high-touch customer experience.
Requirements
- Bilingual (French & English)
- Post-secondary education or 3+ years' experience in landscaping or manufacturing
- 1-3 years of experience in Customer Service, Logistics or Warranty After-Sales Coordination
- White-glove, customer-first mindset with strong ownership and follow-through
- Demonstrates critical thinking and sound judgment
- Proven ability to manage customer conflict with positive outcomes
- Ability to handle high volumes of cases, from start to resolution
- Excellent communication, problem-solving, and multitasking skills
- Comfortable in a fast-paced, team-oriented environment
Benefits
- Group insurance
- RRSP with employer contribution
- 24/7 telemedicine
- Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks