Order Management Specialist

Techo-Bloc is a North American manufacturer and distributor seeking an Order Management Specialist to process and manage customer orders, answer product availability questions, and follow up on open orders. The ideal candidate is organized, proactive, and comfortable taking ownership in a dynamic environment.

Requirements

• Bilingual (French & English) to support North American teams and clients
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing
• 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
• Excellent communication, problem-solving, and multitasking skills
• Proven ability to manage customer conflict with positive outcomes
• White‐glove, customer-first mindset with strong ownership and follow-through
• Comfortable in a fast-paced, team-oriented environment
• Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
• Familiarity with CRM software is considered an asset
• Overall strong computer proficiency
• Proficiency with Microsoft Office (Excel and Word)

Benefits

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks, events, free parking)