Enterprise Customer Success Manager
TechWolfLondon, England, United Kingdom
Posted January 24, 2025
Full Time
About the Company
TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent.
Job Description
Our Customer Success team plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team.
Requirements
- 5 years in a Customer Success Manager role with a background in B2B or B2C SaaS, and experience working with large enterprise customers
- 5 years in a consulting role within the HR and/or skills space
- Experience driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell
- Experience collaborating with enterprise customers to build and execute customer success plans
- Strong interpersonal skills, with the ability to positively influence internal and external stakeholders and to build and maintain strong customer relationships
Benefits
- Fair & competitive salaries
- Equity
- Hybrid working and flexible hours
- Health insurance & retirement savings
- Work from abroad 3 weeks each year
- Learning and development opportunities
- Fun teambuildings, social & sports activities