Operations Support Engineer
TelenetAntwerp, Belgium
Posted March 24, 2026
Full Time
About the Company
Telenet is a leading provider of media, telecommunications, and entertainment services in Belgium, offering seamless connectivity, innovative products, and superior business solutions. The company operates through three brands—Telenet for residential customers, Telenet Business for enterprise clients, and BASE for mobile services—to deliver exceptional digital experiences. Committed to sustainable growth and digital inclusion, Telenet aims to make work and life easier while contributing positively to the Belgian digital economy.
Job Description
As an Operations Support Engineer, you analyze complex technical questions from our business customers and offer solutions. You handle interventions from A to Z and also preventatively. Our Operations Support Engineers form a close-knit team. That's logical: as the beating heart of the Operations department, we work hard. Thanks to our problem-solving and monitoring, our customers remain operational. And that's important, considering that the UZ Gent relies on our services.
Requirements
- Review the impact of the customer's problem, prioritize it correctly, and solve it according to the First Time Right principle.
- Identify trends in recurring problems and KPIs, or recognize patterns in input from internal and external stakeholders.
- Formulate recommendations for optimization and/or expansion of the customer infrastructure and suggest innovations.
- Responsible for operational management of the network and infrastructure, with correct, efficient, and customer-oriented communication with all internal and external parties.
- Help maximize customer satisfaction by providing impeccable service.
