Customer Success Technician

Teleo is a robotics startup disrupting a trillion-dollar industry. We are looking for a Customer Success Technician to work directly with mining and construction customers to install, integrate, and maintain our remote operation and AI systems on heavy equipment.

Requirements

• 2+ years of experience in a Technician or Mechanic role
• Experience in Mining, Construction, Mechanical, Automotive, or other Industrial fields
• Experience integrating mechanical, electrical, and hydraulic systems preferred
• Hands-on experience with electrical systems, including rework and splicing
• Ability to use electrical test instruments (multimeter, continuity tester, etc.)
• Comfortable working from technical drawings and schematics
• Proficient with computers (email, chat tools, spreadsheets, documentation)
• Comfortable using power tools (grinder, drill, fabrication tools) and performing mechanical assemblies
• Physically capable of performing field work, including lifting, climbing, and working on heavy equipment
• Ability and willingness to travel 50%+ to customer sites (regional driving and periodic out-of-state travel)
• Strong communication skills and professional customer interaction
• Fluent in English (written and spoken)
• Demonstrated willingness to learn and grow in a fast-paced, evolving technical environment
• Strong work ethic and accountability

Benefits

• Competitive salary
• Opportunity to work on cutting-edge technology
• Chance to grow into increased responsibility over time
• Travel opportunities (50%+ travel required)