Customer Expert
TeleperformanceLima, Lima, Peru
Posted January 3, 2026
Full Time
About the Company
The TOP Team is a digital business services expert with a presence in 100 countries and providing services in 170 languages.
Job Description
We're looking for a Customer Expert to provide exceptional customer care across multiple channels, address inquiries, resolve needs, and fulfill requests with a focus on retention.
Requirements
- Manage high-volume interactions across multiple channels
- Address and resolve questions regarding account status, investments, and technical issues
- Proactively analyze and evaluate user account setups and recommend tailored solutions
- Explain technical concepts and product features clearly to a diverse range of audiences
Benefits
- Up to 15% performance bonus
- Meal card
- Long-term contract from the 6th month
- Consistent pay with full coverage and benefits
- Paid training