Customer Service Representative - Bahasa Malaysia - Batu Pahat

The Customer Success Specialist will respond to customer requests, manage concerns, and provide information via inbound phone call and email channels, representing the client's brand and living its values of responsibility, quality, and passion for excellence.

Requirements

• Bachelor's Degree or Diploma in any discipline
• B2 level English Language proficiency
• Minimum of 6 months work experience in customer support
• Excellent interpersonal and communication skills
• Ability to handle queries and objections in a professional manner
• Emotional intelligence and ability to stay calm under pressure
• Good reasoning and analytical skills
• Computer literacy and proficiency in Microsoft Windows and Office

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development