Customer Service Representative - English - Batu Pahat

The Customer Success Specialist will respond to customer requests, manage concerns, and provide specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client's website shopping channel.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency
• Minimum of 6 months work experience in customer support in any industry
• Minimum typing speed of 40wpm with a 90% accuracy score
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office