Customer Service Representative - Bahasa Malaysia - Kuching

The Customer Success Specialist (CSS) will respond to customer requests, manage concerns, and provide information based on customer enquiries via inbound phone call and email channels. They will be the primary contact for customers using the client's website shopping channel and project a professional company image through various communication channels.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
• Minimum typing speed of 40wpm with a 90% accuracy score
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office