Customer Service Representative - English - Kuching

The Customer Success Specialist will respond to customer requests, manage concerns, and provide specific information based on enquiries received via inbound phone call and email channels.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Good reasoning and analytical skills
• Minimum typing speed of 40wpm with a 90% accuracy score

Benefits

• Opportunity to work in a fast-paced environment
• Chance to improve communication and interpersonal skills
• Professional growth and development opportunities