Customer Service Team Lead - Mandarin

Customer Service Team Lead to act as a key support for our Customer Service team by sharing expertise, providing guidance, and ensuring performance standards are consistently met.

Requirements

• Bachelor Degree preferred.
• Proficiency in Mandarin and English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.