Customer Success Specialist - Thai - Penang

The Customer Success Specialist will respond to customer requests, manage concerns, and provide specific information based on enquiries received via inbound phone call and email channels, while maintaining a professional company image and promoting a culture of continuously improving the customer support experience.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline
• Minimum of 6 months work experience in customer support in any industry
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
• Minimum typing speed of 40wpm with a 90% accuracy score
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office