Customer Success Specialist - Bahasa Indonesia - Penang

The Customer Success Specialist will respond to customer requests, manage concerns, and provide information based on enquiries received via inbound phone call and email channels. The role involves being the primary contact for customers using the client's website shopping channel and projecting a professional company image through various communication channels.

Requirements

• Bachelor's Degree or Diploma in any discipline
• B2 level English Language proficiency (reading, writing, speaking, and aural comprehension)
• Minimum 6 months work experience in customer support in any industry
• Ability to handle queries and objections in a professional manner
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills

Benefits

• Professional development and training
• Opportunity to work in a fast-paced working environment
• Positive and dynamic team culture