Customer Success Specialist - English - Penang

The Customer Success Specialist (CSS) will respond to customer requests, manage concerns, and provide specific information via inbound phone call and email channels, representing the brand and maintaining a positive and professional attitude towards customers.

Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
• Minimum typing speed of 40wpm with a 90% accuracy score
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Benefits

• Competitive salary
• Opportunities for growth and development
• Collaborative and dynamic work environment