Customer Success Specialist - Vietnamese - Penang

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry.
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Good reasoning and analytical skills
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Benefits

• 401k Matching