Operational Subject Matter Expert
TeleperformanceDublin, Ireland
Posted February 20, 2026
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
Operational Subject Matter Expert with responsibility for coaching and mentoring team members, enforcing policies, and balancing efficiency.
Requirements
- Passion for providing 1:1 support to people with accuracy and empathy
- Minimum of 2 years' prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment
- Agreed upon minimum English language test score
- Agreed upon minimum language test score for the language supported by each specific Agent in addition to English
- Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test
