Operational SME - Sub Saharan Africa

Operational SME - Sub Saharan Africa: Support and coach team members, enforce policies, and balance efficiency. Liaise with training, quality, and operations teams. 40 hours per week, 24/7 operational hours. 13 weeks training. Language proficiency in Sub Saharan African and English required. 2+ years' operations experience in a shared services environment.

Requirements

• Fluency in Sub Saharan African and English
• Passion for providing 1:1 support with accuracy and empathy
• 2+ years' prior Operations experience in a shared services environment
• Agreed upon minimum English language test score
• Agreed upon minimum language test score for supported language
• Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test

Benefits

• Paid sick leave
• Holiday pay
• Retirement plan