Social Media Project - Operations Supervisor - English Speaking

Requisition ID 2024-51786. Job title: Social Media Project - Operations Supervisor. Team Lead position in Malaysia, requiring a diploma or bachelor's degree holder with at least 2 years of team lead/supervisory experience in BPO/Call Center. Key responsibilities include supervising a team of agents, monitoring attendance and performance, and ensuring quality service to customers.

Requirements

• Diploma or Bachelor’s Degree holder
• Minimum 2 years of team lead/supervisory experience in BPO/Call Center
• Assertive, well-organized self-starter with demonstrated supervisory experience
• Excellent written and verbal communication skills in English language
• Proficiency in Excel for reporting
• Tolerance for stressful situations
• Ability to work on 24/7 rotational shift