WFM Supervisor - KL
TeleperformancePenang, Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
Posted October 23, 2024
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
Develop and implement customer service strategies, manage workforce systems, and analyze performance metrics to ensure effective contact center operations.
Requirements
- Bachelor's Degree, any field
- At least 1-3 years of working experience in the related field
- Proficient with Nice, IEX, Aspect, Verint, Genesys & AVAYA software
- English language proficiency
- Bahasa Malaysia and Mandarin language proficiency (preferred)
