WFM Lead - Penang
TeleperformanceGeorge Town, Penang, Malaysia
Posted June 12, 2024
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
Develop and implement Customer Service inbound and outbound contact strategies, manage Workforce System (IEX), troubleshoot call routing application and system related issues, and analyze real-time metrics to determine risks to service level targets.
Requirements
- At least a Bachelor's Degree, any field.
- At least 1-3 years of working experience in the related field.
- Proficient with Nice, IEX, Aspect, Verint, Genesys & AVAYA software.
