Assistant Contact Centre Manager (Customer Service) - Penang

Assistant Contact Centre Manager (Customer Service) role requires a dynamic leader with experience in managing large teams, 8+ years of operations experience, and 5+ years of people management experience. The role involves managing performance, governance, and day-to-day operations, as well as providing exceptional people management and career development to team members.

Requirements

• Bachelor’s degree or equivalent diploma
• Dynamic leader with experience and passion for managing large and diverse teams
• 8+ years of experience in operations, preferably in BPO/ITES industry
• 5+ years of people management experience
• Excellent written and verbal communication skills