Assistant Contact Centre Manager (Sales) - Penang

Manage the overall performance and governance of Statements of Work, including day-to-day operations, service delivery, and vendor infrastructure. Provide exceptional people management and career development to team members, driving continuous improvement and productivity gains.

Requirements

• Bachelor’s degree or equivalent diploma
• 8+ years of experience in operations, preferably in BPO/ITES industry
• 5+ years of people management experience, including managing team leaders