Contact Centre Manager (Customer Service) - Penang
TeleperformanceGeorge Town, Penang, Malaysia
Posted June 5, 2024
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
Contact Centre Manager (Customer Service) - Penang. We are seeking a dynamic leader with experience and passion for managing large and diverse teams in a fast-paced environment. The ideal candidate will have 10+ years of experience in operations, preferably in BPO/ITES industry, and 7+ years of people management experience.
Requirements
- Bachelor’s degree or equivalent diploma
- Dynamic leader with experience and passion for managing large and diverse teams
- Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations
- Strategic thinker with strong analytical and problem-solving skills
- 10+ years of experience in operations, preferably in BPO/ITES industry
- 7+ years of people management experience, including managing managers
- Empathy for the Social community platform users and passion to create an exceptional user experience
- Excellent written and verbal communication skills
