WFM Real Time Analyst (781)
TeleperformanceCape Town, Western Cape, South Africa
Posted February 6, 2026
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
The WFM Real Time Analyst is responsible for real-time and intraday management of resources to ensure the correct number of agents are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.
Requirements
- Analytical skills
- Excellent communication skills
- Basic Excel skills
- Attention to detail
- High level of accuracy
- Previous Work Force Management experience
- Good time management
Benefits
- Health insurance
- Paid time off
- Retirement plan
- Stock options
