WFM Real Time Analyst (780)
TeleperformanceCape Town, Western Cape, South Africa
Posted February 6, 2026
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
The WFM Real Time Analyst is responsible for real-time and intraday management of resources to ensure correct number of agents at the right times to answer accurately forecasted volume of incoming calls at the desired service level.
Requirements
- Matric Equivalent
- Minimum of 2 years' experience as a Real Time Analyst within a contact environment
- Intermediate - MS Excel Proficient
Benefits
- Job security
- Opportunities for growth and development
- Competitive salary and benefits package
