WFM- Real time Analyst

The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets.

Requirements

• Minimum 18 months of tenure as an RTA
• Experience within a BPO
• Matric equivalent qualification
• Proven experience with tools like IEX, Aspect, Calabrio, or similar platforms
• Strong analytical and organizational skills with the ability to multitask

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance