ZAF Customer Service Representative EL

As a Customer Service Representative, ensure the highest quality standards are delivered, develop customer loyalty, and provide an exceptional customer experience. Provide outstanding customer care, meeting and exceeding Key Performance Indicators and targets. Teleperformance is a Regulated Financial Company operating in the BFSI sector.

Requirements

• Matric
• Minimum of 6 months call Centre experience
• Previous Customer service experience
• Comprehensive computer skills
• Effective use of Office tools including email, use of internet browsers and others
• Language skills – high competency in English language required
• Empathetic
• Customer focused
• Excellent verbal and written communication skills
• Flexibility
• Lives and breathes the company values
• Self-motivated
• High levels of resilience and focus
• Continuous improvement mindset
• Team Player
• Adaptable

Benefits

• Access to training and development opportunities
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment