Customer Care Representative
TeleTechMelbourne, Florida, United States
Posted January 15, 2026
28000 - 28000 USD year
Full Time
About the Company
Percepta is a joint venture with TTEC, specializing in creating customer loyalty to its clients across the globe.
Job Description
At Percepta, we bring first-class service across each market we support. As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Requirements
- Perform all Customer Care responsibilities with consistent reliability.
- Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information
- Accurately respond to customer inquiries.
- Document customer contacts.
- Initiate outbound contacts as appropriate.
- Provide online support for applications.
- Utilize available resources to respond to internal and external customer inquiries.
- Help identify process improvements and best practices for the team.
- Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
- Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
- Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.
- Adhere to and support all Percepta and client initiatives and company policies and procedures.
- Attend and participate in team meetings.
- Act as a mentor to less experienced teammates
- Train new team members.
- Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.
- Demonstrate leadership capabilities.
- Complete training courses as directed by Operations and/or Training.
- Complete additional tasks and projects as needed.
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
