Customer Care Representative

As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Requirements

• Perform all Customer Care responsibilities with consistent reliability.
• Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information
• Accurately respond to customer inquiries.
• Document customer contacts.
• Initiate outbound contacts as appropriate.
• Provide online support for applications.
• Utilize available resources to respond to internal and external customer inquiries.
• Help identify process improvements and best practices for the team.
• Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
• Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
• Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.
• Adhere to and support all Percepta and client initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Act as a mentor to less experienced teammates
• Train new team members.
• Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.
• Demonstrate leadership capabilities.
• Complete training courses as directed by Operations and/or Training.
• Complete additional tasks and projects as needed.

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)