Customer Service Case Manager
TeleTechHouston, Texas, United States
Posted April 13, 2026
Full Time
About the Company
Percepta is a global company that specializes in creating customer loyalty for its clients across the globe.
Job Description
Customer Service Case Manager job at Percepta in Houston, TX, delivering exceptional customer experience, resolving customer concerns, and building trust and enthusiasm with customers. Opportunity to grow and develop career, work as a team player, and participate in training and development programs.
Requirements
- High school diploma required; Associate or bachelor’s degree preferred
- Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
- Experience in a luxury field (hospitality or brand product) is a plus
- Knowledge of the automotive industry is a plus
- High level of trust and integrity
- Strong verbal and written communication skills
- Detailed listening skills
- Strong customer service, interpersonal, and relationship-building skills
- Time management and the ability to prioritize projects and customer needs
- Conflict resolution skills – listen to the customer
- Exercise good service and business judgment with the end goal of customer satisfaction
- Excellent English language, oral and written, with grammatical knowledge and etiquette
- Ability to sway the opinion of others through verbal and/or written correspondence
- Ability to work calmly under pressure
- Displays professionalism in demeanor, language, and appearance
- Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
- Use of technology for product resourcing to resolve customer issues
- Ability to work through multiple computer screens
- Typing Skills (minimum 30 words per minute)
- Knowledgeable in Microsoft Office, Email, and Texting
- Experience with Microsoft Dynamics (Customer Contact system) is an asset
- Must be able to interact with all internal and external departments and contacts
- Must represent Percepta professionally with all customers, external organizations, and contacts
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
