Customer Service Case Manager
TeleTechMelbourne, Florida, United States
Posted April 13, 2026
Full Time
About the Company
Percepta is a joint venture with TTEC, delivering customer loyalty for its clients across the globe.
Job Description
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Melbourne, Florida, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Requirements
- High school diploma required; an associate's or bachelor’s degree is preferred
- A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales
- Experience in a luxury field (hospitality or brand product) is a plus
- Knowledge of the automotive industry is a plus
- Strong verbal and written communication skills
- Strong customer service, interpersonal, and relationship-building skills
- Excellent English language (oral and written), with grammatical knowledge and etiquette
- Typing skills (minimum of 30 words per minute)
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Award-winning Employee Rewards Program (Perci Perks)
